Simple Pricing. No surprises.

MonthlyYearly

silver

from 30 /

includes booked seats per
€ 0.15 / booked seat above
  • unlimited events
  • unlimited floor plans
  • whitelabeled floor plans
  • email and phone support
  • 90 days free use
    for integration & demo purposes

gold

from /

includes booked seats per
€ 0.08 / booked seat above
  • unlimited events
  • unlimited floor plans
  • whitelabeled floor plans
  • email and phone support
  • 90 days free use
    for integration & demo purposes

Enterprise Plans    Higher volumes, priority support & SLA


Diamond
> 240K booked seats / year
0.07 / booked seat
Platinum
> 600K booked seats / year
0.06 / booked seat
Mithril
> 1.2M booked seats / year
0.05 / booked seat

Frequently Asked Questions

What is an "event"?
If you sell the seats in a venue one time, that’s what we call an event. So an event is a single performance of a show, a single football match, a single concert.
A 'group of events' is what we call a season, even if it contains just 3 single events on consecutive days, or even on the same day.
What is a "booked seat"?
A booked seat is a seat that is firmly assigned to a customer at the end of the booking process. In technical terms, it is defined as

the first statusChange of a seat (or GA available space) in an event. All subsequent statusChanges for that seat for that event are included in the same single count. Sole exception is temporary reservation of a seat by use of “reserveOnSelect”, which does not trigger count if it is the only statusChange used.
This means that the whole process of one end customer actually using one seat (normally resulting in a booking for a specific event), regardless of the number of status changes necessary to achieve that, is counted as one use.
This also means that a booked seat is not necessarily the same as a sold ticket. For example: when an end customer books a seat, but the ticket is free or paid for by a sponsor, we still consider that to be a booked seat.

Note: 'booked seat' replaces 'used seat', which is the term we previously used. They mean the exact same thing, for all intents and purposes.
When I book a whole table, does that count as a single booked seat?
We count usage based on the number of seats on a table. If a booked table contains 8 seats, we charge for those 8 seats.
What does "whitelabeling" mean?
It means your customers won't see the powered by seats.io link on the bottom right of floor plans that are rendered within your web application. As a result, the floor plans look like a fully integrated part of your own website.
Can I use only parts of seats.io (like the floor plan designer)?
No. We believe in simplicity and efficiency. Splitting up parts of the plugin would make things much more complicated, both from a business and technical point of view, which would, in the end, force us to push up pricing. That’s why we only offer the full package.
Can I install seats.io on my own servers?
No. Seats.io is a Software as a Service (SaaS) application that runs in the cloud. We maintain our servers, security and updates so that you don't have to. Again, this allows us to offer the pricing we do.
What is the difference between your monthly and yearly plans?
Monthly plans are always postpaid: we invoice you at the end of each month.
Yearly plans are prepaid: you pay up front for an entire year for the number of booked seats mentioned. In return you get the flexibility to spread usage over a full year instead of month to month, particularly useful if you have high seasonal variation.
If your usage goes above the number purchased during the prepaid year, we invoice the over-usage monthly in arrears, based on actuals.
How can I pay?
We'll send you a monthly or yearly invoice, which you can pay by PayPal or wire transfer.
What does "90 days free use for integration & demo purposes" mean?
Using seats.io on your site requires some integration work. We don’t charge for access to and use of seats.io during this integration and testing period, and we will answer support questions through email or the chatbox on our website.
However, there is a time limit of 90 days, and you can’t use it in full production mode to actually sell seats. In order to switch on production mode, you need to contact us at hello@seats.io and sign up to your selected payment plan.
Do you offer high-volume discounts?
Yes we do. Please contact us at hello@seats.io and let us know what volume you anticipate and can commit to.
Do you offer discounts to non-profit users or customers?
No, we don’t. In short, we believe the value of our offering is the same, and we offer a pricing that is based on the value we provide.
Furthermore, we’re not convinced that non-profits only “do good”, where for-profits only “do business”. Jason Fried (Basecamp founder) wrote an excellent blog post on the topic.
Do you offer a Service Level Agreement (SLA)?
Yes, we do on Enterprise plans, i.e. for volumes over 240K seats / year or 20K seats / month. Our SLA is available here.