Pricing will change on July 1st. Read the announcement.

Value based pricing.

Pricing is based on the value we create:
the ability for a user to select their seat.

Pay per used seat.

Pay only when a seat is effectively “used” - that is, when it is effectively booked or selected for a performance or event.

A seat can only be billed once per event.

Read more

Minimum commitment plans.

All plans are based on a commitment of a minimum number of seats to be purchased for a month or year.

Any usage above the minimum number is charged at the additional used seat price.

Full flexibility.

Change your subscription plan at any time.

Read more

Get started today.

90-day testing trial. Unlimited events. White label embeds.

Silver

€360
pre-paid yearly
Includes
2,400
used seats per year
Then pay €0.15
per additional used seat
Yearly Silver

Gold

€500
monthly arrears
Includes
5,000
used seats per month
Then pay €0.10
per additional used seat
Monthly Gold
€6,000
pre-paid yearly
Includes
60,000
used seats per year
Then pay €0.10
per additional used seat
Yearly Gold

Enterprise plans
for higher volumes.

All the benefits. Plus priority support & SLA.

Diamond

Starting
20,000
used seats per month
At €0.08
per used seat
Monthly Diamond
Starting
240,000
used seats per year
At €0.08
per used seat
Yearly Diamond

Platinum

Starting
50,000
used seats per month
At €0.07
per used seat
Monthly Platinum
Starting
600,000
used seats per year
At €0.07
per used seat
Yearly Platinum

Mithril

Starting
100,000
used seats per month
At €0.06
per used seat
Monthly Mithril
Starting
1,200,000
used seats per year
At €0.06
per used seat
Yearly Mithril

Higher volumes?

We provide tailored pricing to properly reflect the business value we add to your system.

Contact us

Questions answered.

Frequently asked questions.

What is an "event"?
If you sell the seats in a venue one time, that’s what we call an event. So an event is a single performance of a show, a single football match, a single concert. A "group of events" is what we call a season, even if it contains just 3 single events on consecutive days, or even on the same day.
What is a "used seat"?
We bill for “used seats” only. A seat can only be considered “used” once per event, regardless of the number of interactions, such as selections, status changes (e.g. bookings) on it. So the maximum you can be billed is the capacity of the venue for an event.

A seat is considered used if any of the following occur at least once, and from the first moment it happens:
  • a user selects the seat in their browser (typically by clicking on it) and does not deselect it; or
  • the seat status changes (e.g. to “booked”) through an API call, either directly or through the best available seat algorithm; or
  • the seat gets assigned to a channel
Important to note:
  • Places in general admission areas, booths or tables that are used in the same way, are also considered used seats.
  • When a seat is used in a season, it’s also considered used for every event in the season.
  • A seat can be considered used only once per event. So if a user clicks on a seat and books it, that counts as 1 used seat - not 2. If, for whatever reason, that same seat is released again for the same event, and another user clicks on it and books it, those interactions all fall within the same single used seat definition - the seat is still billed only once.
Do you charge by sold ticket?
No. Seats.io does not know if or when a ticket is sold, or for how much, so that’s a metric we are simply unable to use. We provide a technical service against a technical fee, and payment is linked to the technical definition of a “used seat” - see above.
Whether or not a ticket is sold, paid or even issued, is completely inconsequential.
What does "white label" mean?
It means your customers won't see the powered by seats.io link on the bottom right of floor plans that are rendered within your web application. As a result, the floor plans look like a fully integrated part of your own website.
What is the difference between your monthly and yearly plans?
Monthly plans are always postpaid: we invoice you at the end of each month.
Yearly plans are prepaid: you pay up front for an entire year for the number of used seats mentioned. In return you get the flexibility to spread usage over a full year instead of month to month, particularly useful if you have high seasonal variation.
If your usage goes above the number purchased during the prepaid year, we invoice the over-usage monthly in arrears, based on actuals.
How can I pay?
We invoice you monthly or yearly, depending on the plan you have. We ask that you provide a valid credit card so we can charge you on issuing of invoice. You’ll receive an email with a link to the invoice for the period referenced.
How do I change my subscription plan?
You can change your subscription plan at any time, on a monthly basis going forward. You can move from any plan to any other plan. Any remaining unused seats under your previous plan remain valid.
So, e.g., if you want to move from Yearly Silver to Monthly Gold by 1 June, you have to make the change at the latest on 31st May.
You can easily change your subscription plan through your account. Here's a more detailed explanation how.
What does "90 days free use for integration & demo purposes" mean?
Using seats.io on your site requires some integration work. We don’t charge for access to and use of seats.io during this integration and testing period, and we will answer support questions through email or the chatbox on our website.
However, there is a time limit of 90 days, and you can’t use it in full production mode to actually sell seats.
How do I start using Seats.io on production?
In order to switch to production mode, simply click the “upgrade” button at the top right corner of your account admin page, and fill out the form. After you’ve provided your credit card details on a subsequent step, we’ll put your account into production as soon as possible.
Do you offer high-volume discounts?
Yes we do. Please contact us at sales@seats.io and let us know what volume you anticipate and can commit to.
Do you offer a Service Level Agreement (SLA)?
Yes, we do on Enterprise plans, i.e. for volumes over 240K seats / year or 20K seats / month. We invite you to read our SLA.

Find more answers, or ask a question of your own. Visit the Support page

Yearly Silver example

You upgrade to paid subscription for the first time, and select a Yearly Silver plan on 15 March. It starts to run from 1st March of that year until 28/29 February of the next.

You pay upfront €360 for 2,400 used seats through the credit card you have to provide us.

During the period 1 March - 30 June you use a total of 2,000 used seats.

In July you use an additional 1,000 used seats.

We will charge your credit card on 1 August for 600 used seats (the difference between the total of 3,000 used seats until then and the pre-purchased amount of 2,400 used seats). Those used seats are charged at €0.15 per used seat, so the amount invoiced will be €90.

In August you use 800 used seats.

We will charge your credit card for 800 used seats @ €0.15 per used seat, so €120.

And so on.

Except if you unsubscribe or modify your subscription plan, we will charge €360 again on 1 March of each year, repeating the process.

You change plan easily - simply click on "change subscription plan" in your account.

Monthly Gold example

You upgrade to a Monthly Gold plan on 15 March from an earlier existing pricing plan. It starts to run from 1 April.

Each month you commit to paying for 5,000 used seats @ €0.10 even if usage is lower. If usage is higher we charge actuals.

During April, you use 4,500 used seats. We charge your credit card on 1 May for 5,000 seats @ €0.10, hence €500. Unused seats are not carried over.

During May, you use 5,500 used seat. We charge your credit card on 1 June for €550.

This will continue until you decide to change your subscription plan to another one. Such change will start on the 1st day of the monthy following the one where you decide to change.

You change plan easily - simply click on "change subscription plan" in your account.

Yearly Gold example

You upgrade to a Yearly Gold plan on 15 March from an earlier existing pricing plan. It starts to run from 1 April until 31 March of the next year.

On 1 April, we charge you for the 60,000 used seats you pre-purchase under the Yearly Gold plan. At €0.10 per used seat that upfront cost is €6,000.

During the period 1 April - 30 June you use a total of 50,000 used seats.

In July you use an additional 15,000 used seats.

We will charge your credit card on 1 August for 5,000 used seats (the difference between the total of 65,000 used seats until then and the pre-purchased amount of 60,000 used seats). Those used seats are charged at €0.10 per used seat, so the amount invoiced will be €5,000.

In August you use 3,000 used seats.

We will charge your credit card on 1 September for those 3,000 used seats @ €0.10 per used seats, so the amount invoiced will be €300.

And so on. Unused seats at the end of the 12 month period are not carried over.

Except if you unsubscribe or modify your subscription plan, we will charge €6,000 again on 1 April of each year, repeating the process.

You change plan easily - simply click on "change subscription plan" in your account.

Monthly Diamond example

You upgrade to a Monthly Diamond plan on 15 March from an earlier existing pricing plan. It starts to run from 1 April.

Each month you commit to paying for 20,000 used seats @ €0.08 even if usage is lower. If usage is higher we charge actuals.

During April, you use 15,000 used seats. We charge your credit card on 1 May for 20,000 seats @ €0.08, hence €1,600. Unused seats are not carried over.

During May, you use 25,000 used seat. We charge your credit card on 1 June for €2,000.

This will continue until you decide to change your subscription plan to another one. Such change will start on the 1st day of the monthy following the one where you decide to change.

You change plan easily - simply click on "change subscription plan" in your account.

Yearly Diamond example

You upgrade to a Yearly Diamond plan on 15 March from an earlier existing pricing plan. It starts to run from 1 April until 31 March of the next year.

On 1 April, we charge you for the 240,000 used seats you pre-purchase under the Yearly Diamond plan. At €0.08 per used seat that upfront cost is €19,200.

During the period 1 April - 30 November you use a total of 200,000 used seats.

In December you use an additional 50,000 used seats.

We will charge your credit card on 1 January for 10,000 used seats (the difference between the total of 250,000used seats until then and the pre-purchased amount of 240,000 used seats). Those used seats are charged at €0.08 per used seat, so the amount invoiced will be €800.

In January you use 15,000 used seats.

We will charge on 1 February your credit card for those 15,000 used seats @ €0.08 per used seats, so the amount invoiced will be €1,200.

And so on. Unused seats at the end of the 12 month period are not carried over.

Except if you unsubscribe or modify your subscription plan, we will charge €19,200 again on 1 April of each year, repeating the process.

You change plan easily - simply click on "change subscription plan" in your account.

Monthly Platinum example

You upgrade to a Monthly Platinum plan on 15 March from an earlier existing pricing plan. It starts to run from 1 April.

Each month you commit to paying for 50,000 used seats @ €0.07 even if usage is lower. If usage is higher we charge actuals.

During April, you use 45,000 used seats. We charge your credit card on 1 May for 50,000 seats @ €0.07, hence €3,500. Unused seats are not carried over.

During May, you use 60,000 used seat. We charge your credit card on 1 June for €4,200.

This will continue until you decide to change your subscription plan to another one. Such change will start on the 1st day of the monthy following the one where you decide to change.

You change plan easily - simply click on "change subscription plan" in your account.

Yearly Platinum example

You upgrade to a Yearly Platinum plan on 15 March from an earlier existing pricing plan. It starts to run from 1 April until 31 March of the next year.

On 1 April, we charge you for the 600,000 used seats you pre-purchase under the Yearly Platinum plan. At €0.07 per used seat that upfront cost is €42,000.

During the period 1 April - 30 November you use a total of 550,000 used seats.

In December you use an additional 80,000 used seats.

We will charge your credit card on 1 January for 30,000 used seats (the difference between the total of 630,000used seats until then and the pre-purchased amount of 600,000 used seats). Those used seats are charged at €0.07 per used seat, so the amount invoiced will be €2,100.

In January you use 20,000 used seats.

We will charge on 1 February your credit card for those 20,000 used seats @ €0.07 per used seats, so the amount invoiced will be €1,400.

And so on. Unused seats at the end of the 12 month period are not carried over.

Except if you unsubscribe or modify your subscription plan, we will charge €42,000 again on 1 April of each year, repeating the process.

You change plan easily - simply click on "change subscription plan" in your account.

Monthly Mithril example

You upgrade to a Monthly Mithril plan on 15 March from an earlier existing pricing plan. It starts to run from 1 April.

Each month you commit to paying for 100,000 used seats @ €0.06 even if usage is lower. If usage is higher we charge actuals.

During April, you use 90,000 used seats. We charge your credit card on 1 May for 100,000 seats @ €0.06, hence €6,000. Unused seats are not carried over.

During May, you use 150,000 used seat. We charge your credit card on 1 June for €9,000.

This will continue until you decide to change your subscription plan to another one. Such change will start on the 1st day of the monthy following the one where you decide to change.

You change plan easily - simply click on "change subscription plan" in your account.

Yearly Mihril example

You upgrade to a Yearly Mihril plan on 15 March from an earlier existing pricing plan. It starts to run from 1 April until 31 March of the next year.

On 1 April, we charge you for the 1,200,000 used seats you pre-purchase under the Yearly Mihril plan. At €0.086per used seat that upfront cost is €72,000.

During the period 1 April - 30 November you use a total of 1,100,000 used seats.

In December you use an additional 150,000 used seats.

We will charge your credit card on 1 January for 50,000 used seats (the difference between the total of 1,250,000used seats until then and the pre-purchased amount of 1,200,000 used seats). Those used seats are charged at €0.06 per used seat, so the amount invoiced will be €3,000.

In January you use 80,000 used seats.

We will charge on 1 February your credit card for those 80,000 used seats @ €0.06 per used seats, so the amount invoiced will be €4,800.

And so on. Unused seats at the end of the 12 month period are not carried over.

Except if you unsubscribe or modify your subscription plan, we will charge €72,000 again on 1 April of each year, repeating the process.

You change plan easily - simply click on "change subscription plan" in your account.