What is an "event"?
If you sell the seats in a venue one time, that’s what we call an event. So an event is a single performance of a show, a single football match, a single concert. A "group of events" is what we call a season, even if it contains just 3 single events on consecutive days, or even on the same day.
What is a "used seat"?
A seat is used or billable if either of the following occurs:
- The seat has at least one API-based statusChange for an event. However, if the only statusChange is a temporary reservation through “holdOnSelect” which has not been followed by a subsequent statuschange (e.g. to “booked”), then it is not counted.
- The seat has been selected at least once for an event by a user online (typically by clicking on it).
- The seat has been selected for an event by a Best Available or other selection algorithm.
Using a General Admission place counts as a used seat.
When a seat is used for a season event, every occurrence in the season is counted as a separate used seat.
Seats that are selected, but then de-selected within 1 hour and within the same browser session, are not included in the count.
A seat can only be billable once per event.
What does "white label" mean?
It means your customers won't see the powered by seats.io link on the bottom right of floor plans that are rendered within your web application. As a result, the floor plans look like a fully integrated part of your own website.
What is the difference between your monthly and yearly plans?
Monthly plans are always postpaid: we invoice you at the end of each month.
Yearly plans are prepaid: you pay up front for an entire year for the number of booked seats mentioned. In return you get the flexibility to spread usage over a full year instead of month to month, particularly useful if you have high seasonal variation.
If your usage goes above the number purchased during the prepaid year, we invoice the over-usage monthly in arrears, based on actuals.
How can I pay?
We’ll send you a monthly or yearly invoice, which you can pay by PayPal, wire transfer or by credit card. For Silver pricing, an authorised credit card with automatic payment is a requirement.
What does "90 days free use for integration & demo purposes" mean?
Using seats.io on your site requires some integration work. We don’t charge for access to and use of seats.io during this integration and testing period, and we will answer support questions through email or the chatbox on our website.
However, there is a time limit of 90 days, and you can’t use it in full production mode to actually sell seats. In order to switch on production mode, you need to contact us at firstname.lastname@example.org
and sign up to your selected payment plan.
Do you offer high-volume discounts?
Yes we do. Please contact us at email@example.com
and let us know what volume you anticipate and can commit to.
Do you offer a Service Level Agreement (SLA)?
Yes, we do on Enterprise plans, i.e. for volumes over 240K seats / year or 20K seats / month. We invite you to read our SLA