Privacy & GDPR Compliance Policy

This policy governs the manner in which collects, uses, maintains and discloses information collected from users (each, a “User”) of the website (“Site”). This policy applies to the Site and all products and services offered by

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site uses “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information may collect and use Users personal information for the following purposes:

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Third party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.


Ads appearing on our site may be delivered to Users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile non personal identification information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This privacy policy does not cover the use of cookies by any advertisers.

Changes to this policy has the discretion to update this policy at any time. When we do, we will post a notification on the main page of our Site, revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this policy, the practices of this site, or your dealings with this site, please contact us at: bvba
VAT number BE 0543 754 779
overwindenstraat 175
3400 Landen


What is GDPR?

GDPR is the EU regulation that deals with data protection in the EU. It protects the personal data of each EU citizen. “Personal data” means data that allow an individual to be identified (the exact definition is in the GDPR).

What kind of data does gather and keep?

The system is built to allow our customers to design seating charts, render them across platforms, and connect their ticketing system with our API to manage availability of seats in real time.

Therefore, the system is designed to only keep data related to :

  1. The design of a seating chart (e.g. the coordinates of a drawing of a floor plan)
  2. The status of a seat (e.g. “booked” or “free”)
  3. Whether or not a seating chart is available for a web browser to be rendered

And such other non-personal data as further explained in our documentation.

The normal functioning of does not require any personal data (e.g. the identity of a ticket buyer) to be held in the databases.

However, it is, of course, possible for our customers to store additional data in our system. Some of these data may contain data that could qualify as personal data under GDPR - but is not aware of that, and does not provide any functionality specific to such personal data. If customers decide to store personal data within the system, then, in such instance, should be considered as a kind of “external hard disk” - technically, the data can be stored on our system, but we are not in a position to know whether or not they are personal data.

How does comply with GDPR?

Since we don’t collect, store or operate on personal data for or on behalf of our customers, we believe the operation of for our customers does not fall under the scope of GDPR, not even as a data processor.

However, we apply principles of data security and protection that are industry standard (Heroku and AWS), and are, to the best of our knowledge, in line with the requirements of GDPR.

If some of our customers decide to also store data on our system that are personal data under GDPR, then it is their responsibility to do so. We believe they can, within our system, do all the things that GDPR would require them to do (store, retrieve, destroy etc), without our knowledge or interference - again, the analogy with an external hard disk is appropriate.

Of course, if necessary, we will assist our customers to help them comply with their duties under GDPR if they contact us with such request. If such assistance falls outside of normal support, we may be entitled to charge for such work, depending on the circumstances.

Any other questions?

If you have any other questions in this respect, please feel free to contact us at

Version 2. This document was last updated on 7 December, 2017