Seats.io Privacy & GDPR Policy

This policy governs the manner in which seats.io collects, uses, maintains and discloses information collected from Customers (the people who take up a user account with seats.io, whether paying or not) and Users (the people who select seats, typically from a website from a Customer into which a seats.io seating chart has been integrated).
It is part of the Terms of use of seats.io.

Data and Personal Data

Seats.io collects a lot of data. However, most of the data we collect are not Personal Data (in the way GDPR defines them).

We create, collect and process all kinds of data on venues, floor plans, bookings, status changes, and many more. We track when Customers register on the site, place an order, subscribe to the newsletter, fill out a form, and in connection with other activities, services, features or resources we make available. We also track when Users arrive on our site or a floor plan hosted on our servers, and their behaviour when they visit these (e.g. do they click on a seat to select it etc).

All of these activities are essential to the provision of the seats.io Services.

However, it is important to note that all aspects of use of our Services, both for Customers and for Users, can be done without disclosing any Personal Data to seats.io.

It is possible for a Customer to create and use a seats.io account with a generic email user name, e.g. “seatsio@company.com”, which is sufficient to use the functions of the Services for a trial or paid subscription. Where Personal Data are effectively used (e.g. in the form of an email address like john.doe@company.com), that is the choice of Customer only.

In addition, the Services provide for functionalities that allow seats.io Customers to store data on the seats.io servers through use of the Services, which may include Personal Data of Users.

This concerns Personal Data that Customer itself decides to collect from Users (e.g. ticket buyers who select a seat from a seating chart made available by Customer through use of the seats.io Services). For the avoidance of doubt, it is not necessary for Customer to provide seats.io with any User Personal Data in order to be able to use the seats.io Services. However, the seats.io Services allow Customer to store any data on the seats.io servers (within the functionality of the Services), and Customer has the technical possibility to include Personal Data of Users (or indeed any other person) as data that are stored in this way on the seats.io servers. It is only Customer who decides to store those data, and who determines what happens with them. Seats.io only keeps the data available to Customer for those processing activities Customer decide upon. In addition, seats.io keeps back-ups to avoid accidental loss of data.

Finally, there are Personal Data such as the names, email addresses or telephone numbers of the individuals working for our Customers that we need to communicate with them.

Non-personal data

In addition, seats.io collects non-personal data about Customers and Users whenever they interact with our Site. Non-personal data may include the browser name, the type of computer and technical information about Users means of connection to the seats.io site or floor plans, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site uses “cookies”. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. Anyone visiting the site may choose to set their web browser to refuse cookies, or to alert when cookies are being sent. If they do so, note that some parts of the Site may not function properly. Our cookie policy can be found here.

How we use collected data

Of course, we make a distinction between Personal Data and other data.

Other data are used by us for a large number of purposes, that may vary at any time. They are used primarily as part of the Services in order to continuously improve the Services and provide both Customers and Users with superior experience.

In addition, seats.io may use any other data which is not Personal Data in order to analyse from a statistical perspective the behaviour of Users using the system, and in general for any other business purpose deemed appropriate by seats.io.

When Customers decide to provide seats.io with their Personal Data (e.g. in the form of an email account or otherwise), then seats.io will use those Personal Data only for the following purposes:

Use of Personal Data is subject to the terms of our DPA.

How we protect data

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your data, including the username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Sharing your data

We do not sell, trade, or rent any Personal Data to others. We may share anonymised or generic aggregated demographic information not linked to any Personal Data regarding visitors and Users with any business partners or third parties for the purposes outlined above.We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share Personal Data with these third parties for those limited purposes, subject to having verified that they have appropriate Privacy Policies. Please contact us if you have any specific questions in this respect or want to exercise any of your rights under GDPR. The contact details are below at the end of this policy.

Third party websites

Our Site may contain link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.

Changes to this policy

Seats.io has the discretion to update this policy at any time. When we do, we will post a notification on the main page of our Site, revise the updated date at the bottom of this page. We encourage Customers to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Changes to this policy

seats.io has the discretion to update this policy at any time. When we do, we will post a notification on the main page of our Site, revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this policy, the practices of this site, or your dealings with this site, please contact us at:

seats.io bvba
overwindenstraat 175
3400 Landen
Belgium
hello@seats.io
https://www.seats.io

Version 3. This document was last updated on 25 May, 2018